FAQ

Q: How do I use your products?
A:
My products have many different applications and uses. I am mostly a resin artist myself, so beyond that I may be unable to give you sufficient answers. Luckily, the internet is full of information, so I am sure there are detailed instructions to whatever project you are working on.

Q: The shipping address I gave you was wrong, what do I do?

A: Please contact me immediately. If I haven't prepared your order yet, there is still time for me to change it. Otherwise it is too late and you will not be offered a refund and would have to re-order if you would still like your items.

Q: Can I cancel my order?
A: Please contact me immediately. If I haven't started to prepare your order yet, I am able to cancel it. Otherwise it is too late and you will not be offered a refund unfortunately.

Q: Do I need to pay tax?
A: All Canadians need to pay tax. This will be calculated at checkout.

USA: Currently I have not reached the threshold where I have to collect sales tax for any US states, although that could change anytime. 

For countries outside of Canada and the US, please be aware of the tax laws in your own country, as you may be charged duty before customs release your shipment to your postal service. Please pay the duty and do not refuse the package. Refunds will not be offered if you refuse your shipment.

Q: Do you ship to the UK and EU?
A: Due to changes in the UK pertaining to Brexit, as a small business it's complicated for me to collect and remit VAT. Thankfully, Etsy does it for sellers, so if you are in the UK you can still order from my Etsy shop: decopopshop.etsy.com

Unfortunately, due to the changes of how VAT is collected, I no longer ship to the EU both on this site or on my Etsy.

Q: When will my order ship and when will I receive it?
A: All packages will be shipped using Canada Post.

I usually ship packages within 1-3 business days (Monday to Friday, excluding Canadian Holidays).

Here is when you can expect your packages after it has been shipped:
Canada: 4-7 business days*
USA: 8-14 business days*
International: 10-20 business days*

*due to COVID-19, expect delays!

When you receive a shipping confirmation e-mail, it means that your order will be dropped off at the post office or postal box within 24 hours.

For more information on shipping, please read: SHIPPING INFO

Q: How much does shipping cost?
A: Shipping costs vary depending on country. Please take the cost of your entire order into consideration before purchasing. You are able to view the shipping costs in your cart before continuing with the checkout process.

For more information on shipping, please read: SHIPPING INFO